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Industry•Jan 24, 2025•3 min read

HR Deepfake Response Playbook 2025: Employee Incident Management & Policy Guide

Complete HR playbook for managing deepfake incidents including workplace harassment, executive impersonation, BEC fraud response, employee support protocols, investigation procedures, and policy development templates.

Diana Martinez, SHRM-SCP, HR Director

Diana Martinez, SHRM-SCP, HR Director

Contributor

Updated•Jan 24, 2025
HRworkplace harassmentincident responseemployee supportworkplace policySHRMBEC fraud
HR response to workplace deepfake incidents
HR response to workplace deepfake incidents

Key Takeaways

  • • 67% of HR professionals encountered deepfake-related incidents in 2024
  • • Average incident resolution time: 14 days without established protocols
  • • Organizations with deepfake policies respond 3x faster to incidents
  • • 45% of deepfake workplace incidents involve internal perpetrators
  • • EAP utilization increases 280% following deepfake victimization
67%
HR Encountered Cases
14d
Avg Resolution Time
3x
Faster with Policy
45%
Internal Source
HR professional team meeting for incident response
Effective deepfake incident response requires updated policies, trained staff, and clear support procedures

The Workplace Deepfake Challenge

Deepfakes affecting employees—whether created by colleagues, external actors, or as part of broader harassment—present novel challenges for HR professionals. Effective response requires updated policies, trained staff, and clear procedures.

Common Workplace Scenarios

  • Harassment: Synthetic intimate images of colleagues created and shared.
  • Impersonation: Fake videos of executives or employees making inappropriate statements.
  • Fraud: Deepfaked video calls used in business email compromise schemes.
  • External targeting: Employees victimized by deepfakes originating outside the organization.

Incident Response Checklist

StepActionTimeline
1Document and preserve evidenceImmediate
2Contact affected employee, offer support<2 hours
3Engage legal, IT security, communications<4 hours
4Determine internal vs external source<24 hours
5Assess reporting requirements<48 hours

Investigation Considerations

Investigating deepfake incidents requires:

  • Digital forensics capabilities or external expertise
  • Clear chain of custody for digital evidence
  • Privacy protections for affected employees during investigation
  • Coordination with law enforcement when appropriate

Support for Affected Employees

Employees targeted by deepfakes may need:

  • Access to counseling or employee assistance programs
  • Flexible work arrangements during acute stress periods
  • Legal support for takedown requests or civil actions
  • Protection from retaliation or secondary victimization

Policy Development

Organizations should proactively develop policies addressing AI-generated content creation, distribution, and response. Clear prohibitions and consequences deter internal creation while support frameworks help employees victimized by external actors.

Frequently Asked Questions

Is deepfake harassment grounds for termination?

Yes, creating or distributing deepfakes of colleagues typically violates harassment policies and may constitute criminal conduct. Consult legal counsel for jurisdiction-specific guidance on termination processes.

Should we report deepfake incidents to law enforcement?

Many jurisdictions now have specific laws against deepfakes, especially non-consensual intimate imagery. Reporting should be considered, but prioritize victim preferences and consult legal counsel.

Learn about removal processes in our deepfake takedown guide and explore ethical frameworks.

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